Guildford Hub Morning - Planning your customer journey

Guildford Hub Planning your customer journey 

Your customer’s journey with your business starts well before they buy from you. In fact the early stages of that journey determine how quickly they buy from you and, in some circumstances, whether they buy from you at all.

This session will look at the customer journey from first contact right the way through to aftersales service, repeat business, referrals, cross-sells and upsells. It will also look at learning from when things go wrong and how your customer journey may be leaking opportunities. Just looking at some of the example customer journey’s will provide inspiration for your own business.

COST: Your first visit to the hub is FREE

BOOKING: Please CLICK HERE to book your place

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There is ample paid car parking near the venue.