We have customers, not users

I met Gerry McGovern a few years ago while working on government websites for the Inland Revenue (as it was then called - stop boo-ing at the back please! :0) and for Business Link. 

He's a genial Irish genius, blogging about the total online experience in general, and specialising in helping large organisations all around the world (particularly in the public sector) to create and manage large-scale web projects.

Gerry's blog is one of the few that I follow, and one of the even fewer I read every word of, every time.

Here is his latest, and I think one of his greatest, blog posts We have customers, not users, inspired by Twitter founder Jack Dorsey. It doesn't take long to read, but it chimes with so much that I believe about how good websites work, and what we're trying to do here on Networking in Surrey.

Enjoy!