Information required by law on UK websites

I get lots of queries on this, so hope it is useful.

Information required from all UK website operators

• Your name.
• Your geographical address.
• Your details including your e-mail address.
• If you are subject to an authorisation scheme, details of the relevant supervisory authority.
• VAT registration number (if you have one).

Information required from UK website operators that are companies

• The company’s registered name.
• The part of the United Kingdom in which the company is registered (eg England).
• The registered number of the company.
• The address of the company’s registered office.

Information required where you are a member of a regulated profession (such as doctor or solicitor)

• The details of any professional body or similar institution with which you are registered.
• Your professional title and the country where that title has been awarded.
• A reference (ideally through a hyperlink) to the professional rules applicable to you.

Information required on UK e-commerce websites

• A description of the different technical steps the customer must follow to conclude the contract.
• A description of the technical means by which the customer can identify and correct input errors before he places an order.
• The language(s) offered for the conclusion of the online contract.
• If you subscribe to a code of conduct (such as the Direct Marketing Association code), the name of the code and how the customer can consult the code.
• A description of the main characteristics of the goods or services offered on your website.
• The price of the goods or services, including all taxes.
• The cost of delivery of the goods or services.
• Any arrangements applying to payment and delivery, or performance of the goods or services.
• A notice that the customer has the right to cancel the contract for any reason during the seven-days following the date of the contract.
• That the cost of returning any goods already delivered will be borne by the customer (if you fail to specify this you will be liable for the cost).
• If customers are to use a premium rate telephone number, the cost of the call, which must be specified before any call charges are incurred.
• The period for which any special offer remains valid.
• Where goods or services ordered are unavailable, whether you propose to provide substitute goods or services of equivalent quality and price.
• The minimum duration of any permanent or recurrent contract.
• Confirmation of whether or not any contract will be filed by you and, if so, whether it will be accessible by the customer.

Privacy policies are not legally required, but they can help to ensure compliance with a number of provisions of the Data Protection Act. Failure to comply can, in certain cases, lead to criminal sanctions.

www.lawyers4mumpreneurs.com

email: support@lawyers4mumpreneurs.com