Aldershot Hub Talk & Networking Morning

How To Map Customer Journeys In Your Business And Identify Areas For Improvement

By Linda Huckle, People Development Consultant.

Whether you are a sole trader, a small business or a corporate organisation, identifying the reasons why you are attracting, retaining, or losing customers is key to business success.  As individuals, we will all have had excellent, mediocre and poor experiences as a customer, but how do we know what the customer experience really is in our own business? Mapping customer journeys with high and low points can help to identify areas for improvement and change, which can help retain customers, regardless of your business type. 

Followed by networking. Come prepared to introduce your business, meet other business owners one to one, learn some new stuff and enjoy yourself! Don’t forget your business cards!

Follow signs for ‘Ski Slope‘ to access Mandora House from correct gate.

You will have to go through a road block shortly before you get to The Aldershot Hub

COST: Free to Members, £22 to Visitors

BOOKING: Please click here to book your place

MAP